Important: Daily Story Network operates as an affiliate marketing website. All returns and refunds are processed directly by the product manufacturers, not by us. We're here to help guide you through the process.
1. Return Policy Overview
Products purchased through our affiliate links are covered by the manufacturer's return policy. Most manufacturers offer:
- Return Window: Typically 30-60 days from order date
- Full Refund: Complete refund of purchase price
- Opened Products: Both sealed and opened items are usually accepted
2. How to Initiate a Return
Follow these steps to request a return:
- Contact the Manufacturer: Reach out to the product vendor directly with your order information (order number, email used, date of purchase)
- Get Authorization: Obtain return approval and a Return Merchandise Authorization (RMA) number if required
- Ship the Product: Send the item back using a trackable shipping method
- Receive Refund: Once received, your refund will be processed within 5-10 business days
3. Refund Processing Times
| Payment Method | Processing Time |
|---|---|
| Credit Cards | 5-10 business days |
| PayPal | 3-5 business days |
| Debit Cards | 5-10 business days |
*Processing times begin after the manufacturer receives and processes your return.
4. Return Shipping Costs
Shipping responsibility varies based on the reason for return:
- Defective Products: Manufacturer typically covers return shipping
- Change of Mind: Customer is usually responsible for return shipping costs
- Wrong Item Received: Manufacturer covers shipping
5. International Returns
For International Customers:
- Standard return policies apply regardless of location
- International return postage is typically the buyer's responsibility
- Customs fees or duties are non-refundable
- Allow additional time for international shipping
6. What's Not Eligible for Return
Some items may not qualify for returns:
- Products returned after the return window has closed
- Items without proof of purchase
- Products damaged due to misuse or negligence
- Promotional or free items
7. Need Help?
If you need assistance with a return or have questions about the process, contact us:
Email: support@getsugarharmony.com
Website: www.dailystorynetwork.site
We'll do our best to help you connect with the right vendor support team.